One of the main differences between gravity and pump machines is the produced overrun. Pump machines will produce up to 50% or 60% overrun compared to between 30% and 40% with gravity machines. Consequently, a pump machine will give you a 30% increase in output capacity (for more information, see what is overrun?).

Yes, you can. However, you need to check whether your local health code permits it. You also need to ensure Good Management Practices (GMP) are followed when handling re-runs. Make sure to drain out any leftover soft serve mix into a sanitised container. Place the lid on to the container and store the mix below 5 degrees until the next day. Don’t freeze it. You must not save any mix leftovers for longer than two days in conventional machines. For heat-treated machines follow your equipment manufacturer guidelines.

Unfortunately we no longer hire or lease our machines. We have a range of machines for soft serve and frozen yoghurt available for sale and a strong network of support to help ensure you have the right machine for your business.

When looked after properly, our soft serve / frozen yoghurt machines do not require scheduled maintenance. However, there are a few steps you need to take to ensure the machine is kept in good working order, extending the life of your equipment. These steps include:

As Frosty Boy is a food manufacturer, rather than a retail business, we do not offer franchise opportunities.

Definitely! It would be a pleasure to show you our range of products and how they are made. Please contact us for a demonstration session with one of our stockists or at our plant in Yatala.

The cleaning and sanitising procedure you need to perform on your machine will depend on your machine’s manufacturer and model. Always follow your local health code and the manufacturer’s recommendations. You can find this information on the user’s guide or cleaning quick reference guide for your specific machine model. To access these documents, please visit www.frostyboyequiptment.com.au and select your machine’s model and then select 'resources'.

Follow this list regarding ‘re-runs’: 
• Ensure your local health code permits this practice.
• Ensure GMPs are followed.
• Place your machine on ‘stand by’ overnight.
• Designate a container and a whisk to be used exclusively for soft serve mixing and storage.
• All implements to be in contact with the mix, such as a container or whisk, need to be sanitised prior to use.
• Re-feed the mix into the machine before serving.

Yes. Here at Frosty Boy we have a number of posters, footpath signs and table talkers to support your sales. Please contact your Frosty Boy distributor / supplier for materials available.

The machine barrel freezes if there is either not enough water or too much water due to incorrect mixing instructions followed. In either of these cases it is best to discard the mix and start again. If this is not the cause of the problem, your machine needs technical assistance.

Please refer to the product website / mixing instructions tab. Click here to select product.

Please make sure the feeding tube is not blocked causing the barrel to starve and the small screw in the handle bar is set correctly. Please note, the screw should not be too open or too closed (refer to the user’s manual).

If you have forgotten to switch your machine to standby overnight your cones will more than likely be sloppy and will not hold form. You can solve this problem by putting the machine on wash cycle for five minutes to liquefy the soft serve in the barrel. Drain it in a sanitised container, prepare a fresh mix and pour into the machine – just enough to fill the barrel only. Now mix the drained mix (called re-run) with the fresh mix at a ratio of no more than 40% re-run to 60% fresh mixture and pour into the machine’s hopper.

Yes, all our products are gluten free.

Yes, all our products are Halal certified.

You can but it is not recommended. Depending on the frozen yoghurt mix you are using it will not be the same results. We strongly recommend a machine with an agitator in the hopper for a frozen yoghurt as it will keep the mix infused. For soft serve it does not really matter, you can use both machines (with or without agitator).

Yes our products are suitable for vegetarians as we use no meat containing ingredients.

Being a dairy product we strongly recommend it to be fully washed and sanitized every two days

Our products are not vegan as they contain milk products.

Unfortunately Frosty Boy does not have a non-dairy/vegan product.

Yes, if your health codes permit it. It is, however very important to throw away any leftover mix and start with a completely new mix at least once a week (for all non-pasteurising machines). This is to prevent bacteria growth.

No. Some operators believe adding extra water or milk to soft serve mix will allow for more cones, however it can break the machine. Adding extra water can cause the machine to freeze resulting in broken or bent beaters, a broken freezer door or scarred freezing cylinders.

A heavy cone is a soft serve cone with little or no aeration. A normal soft serve cone’s total volume consists of between 25% - 40% air, giving it a light and fluffy texture.

No, unfortunately we do not offer a dairy free product.